These General Terms and Conditions of the Nederlandse Thuiswinkel Organisatie (Dutch Home Shopping Organisation) (hereinafter: Thuiswinkel.org) were drawn up in collaboration with the Dutch Consumer Organisation through the initiative of the Self-Regulation Coordination Group (CZ) of the Social and Economic Council and will enter into force on 1 June 2014.
- Article 1 - Definitions
- Article 2 - Identity of the retailer
- Article 3 - Scope
- Article 4 - The offer
- Article 5 - The agreement
- Article 6 - Right of withdrawal
- Article 7 - Obligations of the consumer during the cooling-off period
- Article 8 - Exercise of the right of withdrawal by the consumer and associated costs
- Article 9 - Obligations of the retailer in case of withdrawal
- Article 10 - Exclusion of the right of withdrawal
- Article 11 - The price
- Article 12 - Fulfilment and additional warranty
- Article 13 - Delivery and implementation
- Article 14 - Long-term transactions: duration, cancellation and extension
- Article 15 - Payment
- Article 16 - Complaints policy
- Article 17 - Disputes
- Article 18 - Industry-wide warranty
- Article 19 - Additional or different provisions
- Article 20 - Modification of the Home Shopping Terms and Conditions
Article 1 - Definitions
These Terms and Conditions comprise the following definitions:
1. Additional agreement: an agreement in which the consumer acquires products, digital content and/or services under a distance selling agreement whereby these products, digital content and/or services are supplied by the retailer or else by a third party on the basis of an agreement between that third party and the retailer;
2. Cooling-off period: the time period within which the consumer is entitled to exercise his right to withdraw from the agreement;
3. Consumer: the natural person who does not act for purposes relating to their retail, commercial, trade or professional activity;
4. Day: calendar day;
5. Digital content: data that is produced and delivered in digital format;
6. Long-term agreement: an agreement which comprises the regular delivery of goods, services and/or digital content over a specific time period;
7. Permanent data carrier: any tool - including email - that allows the consumer or retailer to store information that is addressed personally to him or her in such a way to allow future consultation or usage during a period of time suited to the purpose for which the information is intended, and which allows the unchanged reproduction of the stored information;
8. Right of withdrawal: the opportunity of the consumer to withdraw from the distance selling agreement within the cooling-off period;
9. Retailer: the natural or legal person who is a member of Thuiswinkel.org and supplies, at a distance, products, (access to) digital content and or services to consumers;
10. Distance selling agreement: an agreement concluded between the retailer and the consumer under an organised system for distance selling of products, digital content and/or services, whereby up to and including the conclusion of the agreement sole or partial use is made of one more techniques for communication at a distance;
11. Model form for withdrawal: the European model form for withdrawal included in Appendix I of these Terms and Conditions; Appendix I need not be made available if the consumer, in respect of his order, is not entitled to withdraw;
12. Techniques for distance communications: any tool that may be used to conclude an agreement without the need for the consumer and retailer to meet in the same space at the same time.
Article 2 - Identity of the retailer
Name of retailer: Tistaco Europe B.V.
Trading under the name/names:
Head office address:
Adriaan Mulderweg 9
5657 EM Eindhoven
(+31) 088-2010 888
Monday to Friday from 09.00 to 17.00
Chamber of Commerce registration number: 73611662
VAT number: NL859601213B01
Article 3 - Scope
1. These General Terms and Conditions apply to any offer made by the retailer and to any distance agreement concluded between retailer and consumer.
2. Prior to the conclusion of the distance agreement, the text of these General Terms and Conditions will be made available to the consumer. In case this is not reasonably possible, prior to the conclusion of the distance agreement, the retailer shall demonstrate the way in which these General Terms and Conditions can be made available for viewing at the retailer's and furthermore, that at the consumer's request, these will be forwarded free of charge as soon as possible.
3. If the remote agreement is concluded electronically, then, contrary to the previous paragraph, and before the remote agreement is concluded, the text of these General Terms and Conditions may be made available to the consumer by electronic means in such a way that it can easily be stored by the consumer on a durable data carrier. In case this is not reasonably possible, the retailer, prior to the conclusion of the distance agreement, shall demonstrate the way in which the General Terms and Conditions can be made available electronically for viewing by the retailer and furthermore, that at the consumer's request, these will be forwarded, electronically or otherwise, free of charge as soon as possible.
4. In the event that any specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply mutatis mutandis and, in the event of conflicting conditions, consumers may always invoke the applicable provision that is most favourable to them.
Article 4 - The offer
1. If an offer is valid for a limited period only or is made under specific conditions, this shall be stated expressly in the offer.
2. The offer comprises a complete and detailed description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to make a good evaluation of the offer. If the retailer makes use of images, these shall be an accurate representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on the retailer.
3. Each offer comprises information to the extent that it is clear to the consumer which rights and obligations are associated with the acceptance of the offer.
Article 5 - The agreement
1. The agreement is concluded, subject to that which is stipulated in paragraph 4, at the moment when the consumer accepts the offer and complies with the associated conditions.
2. If the consumer has accepted the offer electronically, the retailer shall acknowledge receipt of the acceptance of the offer without delay by electronic means. As long as the retailer has not acknowledged receipt of this acceptance the consumer is entitled to dissolve the agreement.
3. In the event that the agreement is concluded electronically, the retailer shall take suitable technical and organisational measures to safeguard the electronic transfer of data and shall ensure a safe web environment. If the consumer is able to make electronic payments, the retailer shall implement suitable safety measures.
4. The retailer may - within legal frameworks - inform the consumer about his payment obligations, as well as about all those facts and factors that are important to a responsible conclusion of the distance agreement. If the retailer, on the grounds of this investigation, has sound reasons not to enter into the agreement, he is justifiably entitled to refuse an order or request or to attach special conditions to the implementation thereof.
5. No later than upon delivery of the product, service or digital content, the retailer shall make the following information available to the consumer, in writing or in such a way that the consumer is able to store it in an accessible manner on a permanent data carrier:
o the visiting address of the retailer's business location where the consumer can lodge complaints;
o the conditions under which and the method by which the consumer may exercise his right of withdrawal, or else a clear statement concerning the exclusion of the right of withdrawal;
o information in respect of warranties and existing post-sales service;
o the price - including all taxes - of the product, service or digital content; where applicable, the delivery charges; and the method of payment, delivery or implementation of the distance agreement;
o the conditions for cancellation of the agreement if the agreement has a duration of more than one year or extends for an unlimited period;
o if the consumer has the right of withdrawal, the model form for withdrawal.
6. In the event of a continuing performance contract, the provision in the previous paragraph shall only apply to the first delivery.
Article 6 - Right of withdrawal
1. The consumer may rescind an agreement in respect of the purchase of a product without stating the reason during the 30-day cooling-off period. The retailer is entitled to ask the consumer to state the reason for withdrawal but may in no way oblige the consumer to provide this.
2. The cooling-off period referred to in paragraph 1 takes effect on the day after the consumer, or a third party designated by the consumer in advance other than the carrier, has received the product, or:
o in the event the consumer has ordered several products as part of one and the same order: on the day on which the consumer, or a third party designated by him, has received the final product. The retailer is entitled to refuse an order of several products with different delivery dates provided he has informed the consumer clearly of this condition prior to the ordering process.
o if the delivery of a product consists of several different deliveries or parts: on the day on which the consumer, or a third party designated by him, has received the final delivery or the final part;
o in the case of agreements comprising the regular delivery of products for the duration of a specific time period: on the day on which the consumer, or a third party designated by him, has received the first product.
In the case of services and digital content that is not supplied physically:
3. The consumer is entitled to withdraw from an agreement in respect of services or an agreement for the supply of digital content that is not delivered physically without stating the reason during the 30-day cooling-off period. The retailer is entitled to ask the consumer to state the reason for withdrawal but may in no way oblige the consumer to provide this.
4. The cooling-off period referred to in paragraph 3 shall commence on the day following the conclusion of the agreement.
Extended cooling-off period for products, services and digital content not supplied physically in case of failure to provide information about the right of withdrawal:
5. If the retailer has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period will expire twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
6. If the retailer has provided the consumer information referred to in the previous paragraph within twelve months from the commencement date of the original cooling-off period, the cooling-off period will expire 30 days after the day on which the consumer has received the information.
Article 7 - Obligations of the consumer during the cooling-off period
1. During the cooling-off period the consumer shall handle the product and its packaging with care. The consumer will only unpack or use the product to the extent required to determine the nature, the features and the functioning of the product. The basic principle here is that the consumer may only handle and inspect the product in the same way he would be allowed to do in a shop.
2. The consumer can only be held liable for depreciation of the product resulting from handling the product beyond that permitted in paragraph 1.
3. The consumer is not liable for depreciation of the product if the retailer has not provided him with all of the legally required information about the right of withdrawal prior to or at the conclusion of the agreement.
Article 8 - Exercise of the right of withdrawal by the consumer and associated costs
1. If the consumer exercises his right to withdrawal, he shall notify the retailer inside the cooling-off period by using the model form for withdrawal or in a different unequivocal way.
2. As soon as possible, but at any rate within 14 days from the day following the notification referred to in paragraph 1, the consumer will return the product, or hand it over to (an authorised representative of) the retailer. This is not necessary if the retailer has offered to collect the product himself. The consumer is deemed to have respected the return period if he returns the product before the cooling-off period has finished.
3. The consumer returns the product with all the accessories supplied, in its original condition and packaging if reasonably possible, and in conformance with the reasonable and clear instructions supplied by the retailer.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal shall lie with the consumer.
5. The consumer will bear the direct costs of returning the product. If the retailer has not notified the consumer that he must bear these costs, or if the retailer states that he will fund these costs himself, the consumer is not required to bear the costs of return.
6. If the consumer withdraws from the agreement after first having explicitly requested that the performance of the service or the supply of gas, water or electricity, which are not prepared for sale in a limited volume or set quantity, shall commence during the withdrawal period, the consumer shall owe the retailer an amount proportionate to that part of the undertaking which has been fulfilled by the retailer at the time of withdrawal as compared with the full extent of the undertaking.
7. The consumer shall not bear the costs for the performance of services or the supply of water, gas or electricity which are not prepared for sale in a limited volume or set quantity, or for the supply of district-wide heating, if:
o the retailer has not supplied the consumer with the legally required information regarding the right of withdrawal, the reimbursement of costs in case of withdrawal or the model form in case of withdrawal, or;
o the consumer did not expressly request the commencement of the performance of the service or supply of gas, water, electricity or district heating during the cooling-off period.
8. The consumer shall not bear the cost of the complete or partial delivery of digital content not supplied on a physical medium if:
o he, prior to the delivery thereof, has not expressly consented to the commencement of the agreement implementation before the end of the cooling-off period;
o he has not acknowledged the loss of his right of withdrawal if he grants his consent; or
o the retailer has failed to acknowledge the notification from the consumer.
9. If the consumer exercises his right of withdrawal, all additional agreements shall be automatically terminated.
Article 9 - Obligations of the retailer in case of withdrawal
1. If the retailer allows the consumer to communicate his withdrawal by electronic means, he shall acknowledge receipt of this without delay.
2. The retailer shall reimburse all payments made by the consumer, including any delivery costs charged by the retailer for the returned product, without due delay but at any rate within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the retailer offers to collect the product himself, he is entitled to delay reimbursement until he has received the product or until the consumer demonstrates that he has returned the product, whichever occurs first.
3. For reimbursement the retailer shall use the same means of payment used by the consumer, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
4. If the consumer has opted for a more expensive delivery method than the cheapest standard delivery, the retailer is not required to reimburse the additional costs for the more expensive delivery method.
Article 10 - Exclusion of the right of withdrawal
The retailer is entitled to exclude the following products and services from the right of withdrawal, but only if the retailer has stated this clearly when making the offer and at any rate in good time before the conclusion of the agreement:
1. Products or services that have a price linked to fluctuations in the financial markets over which the retailer has no influence and which may occur within the withdrawal period
2. Agreements concluded during a public auction. The definition of a public auction is a method of sale whereby products, digital content and/or services are offered by the retailer to the consumer who attends or is given the opportunity to attend the auction in person, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;
3. Service agreements, after complete performance of the service, but only if:
o the performance has commenced with the express prior permission of the consumer; and
o the consumer has acknowledged that he will lose his right of withdrawal as soon as the retailer has performed the agreement in its entirety;
4. Package holidays as referred to in Article 7:500 of the Civil Code and passenger transport contracts;
5. Service agreements for the provision of accommodation, if the agreement provides for a specific date or period of performance and other than for residential purposes, the transport of goods, car hire services and catering;
6. Agreements in relation to leisure activities, if the agreement provides for a certain date or time period of performance;
7. Products manufactured following the specifications of the consumer, that have not been manufactured in advance and that are fabricated on the basis of an individual choice or decision of the consumer, or that are clearly intended for a specific person;
8. Products which spoil quickly or have a limited shelf life;
9. Sealed products that are unsuitable to be returned owing to reasons of health protection or hygiene and whose seal has been broken after delivery;
10. Products that after delivery are irrevocably mixed with other products due to their nature;
11. Alcoholic beverages of which the price was agreed upon at the conclusion of the agreement, but whose delivery can only take place after 30 days, and the actual value of which is dependent on market fluctuations that are outside the control of the retailer;
12. Sealed audio and video recordings and computer programming software where the seal has been broken after delivery;
13. Newspapers, periodicals or magazines, with the exception of subscriptions thereto;
14. In the case of services and digital content that is not supplied physically, but only if:
o the performance has commenced with the express prior permission of the consumer; and
o the consumer has acknowledged that by doing so, he will lose his right of withdrawal.
Article 11 - The price
1. During the validity period stated in the offer the prices of the products and/or services offered will not be raised, with the exception of price adjustments as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the retailer may offer products or services whose prices are subject to fluctuations in the financial markets that are beyond the control of the retailer, at variable prices. The effect of fluctuations as well as the fact that any prices stated are guidance prices only, will be made clear when the offer is made.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases announced from three months after the conclusion of the agreement are only allowed if the retailer has made a provision to that effect and:
o these are the result of statutory regulations or provisions; or
o if the consumer is entitled to cancel the agreement from the day the price increase takes effect.
5. The prices stated in the offer of products or services are inclusive of VAT.
Article 12 - Implementation of the agreement and additional warranty
1. The retailer warrants that the products and/or services are in accordance with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory provisions and/or government regulations in force on date the agreement was entered upon. If agreed, the retailer also warrants that the product is suitable for use other than standard usage.
2. An additional warranty provided by the retailer, and their supplier, manufacturer or importer will never restrict the legal rights and claims that the consumer can bring to bear against the retailer on the basis of the agreement, if the retailer has failed to fulfil his part of the agreement.
3. An additional warranty is defined as any agreement made by the retailer, his supplier, importer or manufacturer in which he grants the consumer certain entitlements or claims that go beyond his statutory obligations in case he has failed to fulfil his part of the agreement.
Article 13 - Delivery and implementation
1. The retailer will take the greatest possible care when receiving and fulfilling product orders and in assessing applications for the provision of services.
2. The delivery address is the address that the consumer has communicated to the retailer.
3. Taking into account that which is stated in Article 4 of these General Terms and Conditions, the retailer shall fulfil accepted orders at his earliest convenience but within 30 days at the latest, unless a different delivery period has been agreed upon. In case the delivery is subject to a delay, or if an order cannot be delivered or only partially, the consumer will receive notification of this at the latest 30 days from placing the order. In that case the consumer has the right to dissolve the agreement without incurring any charges and is entitled to possible damages.
4. After dissolution in accordance with the previous paragraph, the retailer shall refund the consumer the amount paid without delay.
5. The risk of products being damaged and/or going missing lies with the retailer until the moment of delivery to the consumer or a previously assigned representative known to the retailer, unless agreed expressly otherwise.
Article 14 - Long-term transactions: duration, cancellation and extension
1. The consumer is entitled to terminate an open-end agreement for the regular delivery of products (including electricity) or services at any time subject to the cancellation terms agreed in this respect and a notice period of no more than one month.
2. The consumer is entitled to terminate a fixed-term agreement for the regular delivery of products (including electricity) or services at any time towards the end of the fixed term in accordance with the cancellation terms agreed in this respect and a notice period of no more than one month.
3. With respect to the agreements referred to in the previous paragraphs, the consumer is entitled to:
o give notice at any time without limitation to a specific point in time or a specific period;
o give notice in the same way in which the agreement was concluded;
o always give the same notice period as that which the retailer has negotiated for himself.
4. A fixed-term agreement that has been concluded for the regular supply of products (which include electricity) or services may not be tacitly extended or renewed for another fixed term.
5. In contrast to the previous paragraph, a fixed-term agreement that has been concluded for the regular supply of daily or weekly newspapers, periodicals or magazines may be tacitly renewed for a fixed term not exceeding three months if the consumer is able to terminate this renewed contract at the end of the renewal period, with a notice period not exceeding one month.
6. A fixed-term contract that has been concluded for the regular supply of products or services may only be tacitly renewed for an indefinite period of time if the consumer has the right at any time to terminate the agreement with notice period not exceeding one month. The notice period shall not exceed three months if the contract is for the regular, but less than once monthly, delivery of daily and weekly newspapers, periodicals and magazines.
7. An agreement with a limited duration for the regular supply of daily or weekly newspapers, periodicals and magazines (trial or introductory subscription) is not tacitly prolonged and finishes automatically at the end of the trial or introductory period.
8. If the duration of an agreement extends over one year or more, the consumer is, after one year, entitled to terminate the contract at any time with a notice period of up to one month, unless reasonableness and fairness dictate otherwise.
Article 15 - Payment
1. Provided this is not otherwise specified in the agreement or additional conditions, the amounts payable by the consumer should be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement for the provision of a service, this period shall begin on the day following that on which the consumer receives acknowledgement of the agreement.
2. When selling products to consumers, under the General Terms and Conditions the consumer shall never be required to pay more than 50% in advance. If advance payment is required, the consumer cannot not assert any rights regarding the performance of the order or service(s) in question before the required advance payment has been made.
3. The consumer is required to report inaccuracies in payment data provided or mentioned by the retailer to him without delay.
4. If the consumer does not meet his payment obligation(s) on time, he will, upon notification by the retailer of the late payment and after the retailer has allowed the consumer a 14-day period to meet his payment obligations, having once again failed to pay within this 14-day period, owe the legal interest on the amount due and the retailer is entitled to charge him for extrajudicial recovery costs. These recovery costs will amount to a maximum of: 15% on unpaid amounts up to €2,500; 10% on the subsequent €2,500 and 5% on the subsequent €5,000 with a minimum of €40. The retailer may deviate from the aforementioned amounts and percentages to the advantage of the consumer.
Article 16 - Complaints policy
1. The retailer shall have a sufficiently publicised complaints procedure and shall deal with the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be submitted to the retailer comprehensively and clearly described within a reasonable period of time after the consumer has discovered the defects.
3. Complaints submitted to the retailer shall receive a response within a period of 14 days from the date of receipt. If it is anticipated that a complaint requires a longer processing time, the retailer will respond within 14 days with an acknowledgement and an estimate of when the consumer can expect a more detailed response.
4. A complaint in respect of a product, service or customer services provided by the retailer can also be submitted by means of a complaints form found on the consumer page of the website of Thuiswinkel.org www.thuiswinkel.org. In that event the complaint will be sent to the retailer in question as well as to Thuiswinkel.org.
5. In any event the consumer must allow the retailer at least four weeks to resolve the complaint in joint consultation. After this period a dispute will arise that is subject to the dispute settlement procedure.
Article 17 - Disputes
1. Only Dutch law applies to agreements between the retailer and the consumer that are subject to these General Terms and Conditions.
2. Any disputes between the consumer and the retailer about the conclusion or implementation of agreements relating to products and services to be supplied by this retailer can be submitted, with due observance of the provisions set out below, by either the consumer and the retailer to The Disputes Committee ("de Geschillencommissie") Thuiswinkel, P.O. Box 90600, 2509 LP at The Hague (www.sgc.nl).
3. A dispute will only be accepted for review by the Disputes Committee if the consumer has first submitted his complaint to the retailer within a reasonable period of time.
4. If the complaint is not resolved then the dispute must be submitted to the Disputes Committee no later than 12 months from the date on which the consumer submitted the complaint to the retailer, in writing or in another form to be determined by the Committee.
5. If the consumer wishes to submit a dispute to the Disputes Committee, the retailer will be bound by this choice. It is preferable that the consumer notifies the retailer beforehand.
6. If the retailer wants to submit a dispute to the Disputes Committee, the consumer is required to confirm in writing, within five weeks after a written request made by the retailer, whether he wants to do so or else wishes that the dispute be dealt with by the competent court. If the retailer is not notified of the consumer's choice within the five-week period, the retailer is entitled to submit the dispute to the competent court.
7. The Disputes Committee issues its judgement in adherence with the conditions laid down in the regulations of the Disputes Committee (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee are made by way of a binding opinion.
8. The Disputes Committee will not deal with a dispute or will bring proceedings to a close if the retailer has been granted a suspension of payment, gone into insolvency or has in fact ceased to trade before the Committee is able to deal with the dispute at the session and has rendered a final ruling.
9. If, in addition to the Home Shopping Disputes Committee, a different recognised dispute committee or one affiliated with the Association of Dispute committees for Consumer Affairs ("Stichting Geschillencommissies voor Consumentenzaken" (SGC)) or the Complaints Institute Financial Services ("Klachteninstituut Financiële Dienstverlening" (Kifid)) is competent, the Home Shopping Disputes Committee shall, in case of disputes that primarily concern the method of distance selling or the provision of services, be the preferred dispute committee. For all other disputes the other recognised dispute committee affiliated with SGC or Kifid.
Article 18 - Industry-wide warranty
1. Thuiswinkel.org guarantees the compliance of its members with the binding opinion issued by the Home Shopping Disputes Committee, unless the member decides to submit the binding opinion to the court for review within two months after the opinion has been issued. This guarantee shall be revived if the binding opinion has been upheld after review by the court and the judgement establishing this has become final. Up to a maximum amount of €10,000 per binding opinion, this amount will be repaid to the consumer by Thuiswinkel.org. For amounts exceeding €10,000 per binding opinion, the payment will be €10,000. In addition Thuiswinkel.org is bound to make its best efforts to ensure that the member complies with the binding opinion.
2. In order for this guarantee to apply, the consumer is required to submit a written appeal to Thuiswinkel.org, and he must transfer his claim against the retailer to Thuiswinkel.org. If the claim exceeds the amount of €10,000, the consumer will be offered a re-assignment of his claim, as far as it exceeds the amount of €10,000, to Thuiswinkel.org, after which this organisation will demand payment in its own name and at its own costs for the consumer.
Article 19 - Additional or different provisions
Additional provisions, or provisions that deviate from these General Terms and Conditions, may not be to the consumer's detriment and should be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable data carrier.
Article 20 - Modification of the Home Shopping Terms and Conditions
1. Thuiswinkel.org shall not amend these General Terms and Conditions other than in consultation with the Dutch Consumer's Organisation (Consumentenbond).
2. Amendments to these terms and conditions shall only take effect once they have been published in an appropriate manner and on the understanding that, in the event of applicable amendments during the validity term of an offer, the provision that is most favourable to the consumer shall prevail.
Horaplantsoen 20, 6717 LT Ede
P.O. Box 7001, 6710 CB Ede
Appendix I: Model form for withdrawal
Model form for withdrawal
(only complete and return this form when you wish to withdraw from the agreement)
• To: [ name of retailer]
[ geographic address retailer]
[ fax number retailer, if available]
[ email address or electronic address of retailer]
• I/We* hereby give notice that I/we* wish to withdraw from our agreement in respect of
the sale of the following products: [state product]*
the supply of the following digital content: [state digital content]*
the performance of the following service: [state service]*
• Ordered on*/received on* [order date for services or date of receipt for products]
• [Name consumer(s)]
• [Address consumer(s)]
• [Signature consumer(s)] (only if this form is submitted on paper)
* Delete or complete as applicable.